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In our business it's a little hard to separate the equipment sales from the installation labor because each is really useless without the other. It's long been a favorite of AV companies to use equipment as the "loss leader" and make up for it in the installation labor or hidden charges like shipping, extended warranties or other required items like cables and wire. Another tactic is to lump the details of an installation into a few lines like "AUDIO VIDEO EQUIPMENT" and "INSTALLATION LABOR" so you can't see the breakdown and make comparisons. We take a different approach..
Lowest Overall Price...Guaranteed!
Digitainment GUARANTEES to have the LOWEST PRICE of any authorized reseller that's a licensed contractor (California licensed C-7 Low Voltage Contractor). You get a quote for less, send it to us we'll beat it. In all my years, only once has someone beat us and they were a cousin of the customer.
Usually when companies claim to beat us, it's because they are not bidding apple-to apples. let us review it and show you what they are leaving out!
Our Warranty
Any Digitainment customer that buys their equipment and pays to have Digitainment install that equipment and pays their balance in full, receives a limited lifetime customer service labor warranty, under normal use, for as long as they own the residence. Replacement equipment that is purchased from Digitainment will be reinstalled at no additional labor cost other than special remote control programming. For example, all Preference speakers Digitainment sells carry a manufacturer’s limited lifetime warranty, so if they fail under normal use, the manufacturer would replace the speakers free of charge and Digitainment would remove and reinstall the new speakers no charge. If a customer has a problem with a TV Digitainment sold and installed that is under warranty, we will handle the warranty issue for the customer and take down TV and send in for repair and re-hang afterward. If it fails after the warranty, (2 years typically on Panasonic ) Digitainment will remove and reinstall another TV purchased through Digitainment with no labor charge. If a customer has a problem with a piece of equipment we sold and installed, we will try to resolve by phone. If working together, the issue cannot be resolved by phone, we will schedule a “free” customer service call with one of our technicians to resolve the issue. Customer service times are determined by Digitainment and are prioritized based on the nature of the issue. Most issues involve cleaning personnel knocking off emitters on devices and we will cover this cost the first time, but after that you may be charged. The second most common issue is cable box or satellite related, and those can usually be determined over the phone. Most issues are handled within 2-3 business days. We are a referral business and a system that doesn’t work, doesn’t generate referrals!
Investigate Your Installer
To protect yourself and your investment ensure:
- California state licensed low voltage contractor (C-7) in good standing
- $10,000 Bond on record to protect you (they should be able to provide you with a card proving both)
- Liability insurance at least $2M
- Worker's compensation insurance for their employees
Nice to haves:
- BBB Member in good standing (Better Business Bureau)
- CEDIA member (Consumer Electronic Distributor Installer Association)
- ASID Industry Partner (American Society of Interior Designers)
You should ask for proof of these with your quote. When they never get back to you, you'll know why!
Types of Installation Companies
In our business, it seems that everyone knows someone who does home AV installation. Most installers fall into 3 categories:
- The HIGH END INSTALLER-most expensive
This installer usually worked for a number of years for a big box retailer or large installation company doing installations and got tired of the corporate politics and decided to branch out on their own for greener pastures. These installers tend to do only a few jobs, may work by themselves or have a small crew, but may typically be on site for weeks or even months. Many of these installers are excellent, but they are not very efficient at basic home installations and tend to be very expensive. It may shock you, but many have average jobs that run from $50K to $500K. If you are an audio or video phile, these are the type of guys you should be looking for. Regardless, check to ensure they are CA state licensed contractors with a Bond on record and that they carry worker's compensation insurance for their employees, at least $2M in liability coverage. You should ask for proof of these with your quote.
- The HOBBY INSTALLER-most risky
This installer is someone who started out like the owner of Digitainment, but never bothered to get certified, licensed or insured. You pay much less for the hobby installer because he usually has another income source. They may also be less because they have no office, office support staff or even a separate work vehicle. The biggest reason they have much lower costs is because THEY PASS ON THE RISK TO YOU! Installation errors, on-the-job injuries or accidental damage (like drilling through a sewer pipe) are all on your nickel.
- The BIG BOX INSTALLER-the most problems
This installer has the daunting task of trying to learn how to install every make and model of every type of AV equipment the store sells. Take for example AV receivers. There might be 7 brands (Yamaha, Onkyo, Pioneer, JVC, Denon, Sony, Sony ES). Now take that and multiply that by at least 5 models in each brand, and you can start to see the problem. How long does it take an installer to actually install each one of the 35 types of receivers even once, much less do it often enough to get good at it! The result is set up errors that result in lower performance and/or increased complication. By trying to be good at everything, the Big Box Installer is rarely good at anything. Add to that the fact that the salesperson has usually never installed anything themselves and that they have not seen your home to determine optimum equipment type; it's no wonder that less than 20% of equipment they sell is actually installed by them. By comparison, Digitainment installs 98.3% of all equipment we sell.
Authorized Resellers
It's also important to protect your investment into the equipment you are buying. Manufacturer's work hard to protect their "brand integrity" by requiring resellers to meet certain requirements that range from training, to minimum sales volume, to minimum advertised price and requiring clear disclosure of refurbished and/or used equipment, (commonly called "B" stock). Any one can go onto the internet and punch in a part number and find the lowest price. The only way to verify they are an authorized reseller is to log onto the manufacturer's website, go to their on-line retailers section and look for that company's name. Don't be shocked, but you'll rarely find them listed because THEY ARE NOT AUTHORIZED RESELLERS. Purchasing product from a non-authorized reseller invalidates most manufacturers' warranties regardless of what their website states (new in box-full manufacturer's warranty). If you don't find them there, and you aren't worried about having a product warranty, it's a good idea to see if they are a member of the Better Business Bureau in the area they are located.
Check out our vendors:
Yamaha http://www.yamaha.com/yec/customer/dealer.aspx?CTID=5010030 (Direct or through Volutone)
Denon http://www.usa.denon.com/1713.asp (Through Electronic Stock Room)
Samsung http://www.samsung.com/us/consumer/subtype/subtype.do?group=professionaldisplays&type=professionaldisplays&subtype=plasma (Direct through ICG)
Panasonic http://b2b.panasonic.com/webapp/wcs/stores/Locator/Search.jsp?modl_catg_id=55 (Through ICG)
Preference http://www.preference-audio.com/index.htm (Direct)
Energy www.energy-speakers.com/na-en/where-to-buy/ (Direct or through ESR)
Universal Remote Control Inc. http://www.universalremote.com/pro/dealer_locator.php (Direct or through ESR) |