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Customer Testimonials

"Thank you for your follow-up. We were extremely satisfied with the work performed by Jonathan and Ben. They were on time, friendly and very professional.

When I initially thought about mounting our TV, I was expecting our drywall to be a mess afterwards. Yet, Jonathan and Ben performed the job so quickly and neatly – with only 2 small cuts, both covered by switch plates – I was just astounded. And they had their own vacuum to assist in the minor cleanup after the installation was done.

We’re looking at a bigger job downstairs after we do some remodeling in our kitchen and family room, involving a larger TV and a sound system with ceiling speakers; and we’ll definitely give you a call when we’re ready to go with that.

Thanks again, and please forward our comments of appreciation to Jonathan and Ben."

3/22/10 John & Chris G  San Diego, CA

Click Here to read all of our customer testimonials.

Educate Me
Plasma versus LCD Quick Comparison Chart PDF Print E-mail

Plasma or LCD? Quick Comparison Chart...

Use this chart as a quick guide to see the stronger or weaker points of plasma vs. LCD technology.
There are definitions about different HDTV criteria on our consumer tips page.
And you can find more specific individual details on our product details page.

If there is a clear winner in a category, then they will have a green background versus a red background.


PlasmaLCD
Description of
the Technology
Many many many red, green, and
blue fluorescent lamps are lit at
varying intensities in combination to
produce different colors
Liquid crystals are charged with
varying levels of electric current.
They respond by changing form and
filtering different waves of light
from one big fluorescent bulb behind them.
Price for Bigger Sizes
(40" or larger)
Less expensive More expensive because
of the manufacturing process mostly.
Price for Smaller Sizes
(less than 40")
More expensive because it
is harder to squeeze pixels in
to keep resolution.
Less expensive
Color Display Plasma technology is able
to generate more colors.
Fewer colors
Clarity with
Moving Images
Better because of colors
and refresh rates.
Not as good.
Sometimes shows "artifacting".
Contrast Better black levels.
Shaded areas are darker.
Much better because it can
actually turn pixels completely off.
Not as good
Viewing Angle Good viewing angle,
even from periphery.
Getting better, but
not as good as plasma.
Burn-In Newer models have anti-burn,
preventing this issue. They are
rated at 60,000 hours...same as LCD
Not an issue ever.
Weight Generally heavier. Lighter, which makes
LCD great for portable
applications like boats or RV.
Brightness Plasma technology is
not generally as bright
as LCD.
Just about the
brightest available.
Resolution
(there is no clear
advantage when using
HD signals or computers)
Not as good
in non-HD applications.
Or smaller screen sizes.
Better when used
in non-HD applications.
And with smaller screen sizes.
The value-oriented solution
when looking for HDTV
with a screen size larger
than 40" is plasma.
It also has advantages if you
view a lot of dark material,
or DVD movies with outer space
sequences or night scenes.
If you need a smaller screen size
but want great resolution, the
value-oriented solution is
LCD. It also has advantages in
mobile applications because of
lighter weight. And above 6,000
feet in elevation where
plasma technology has problems.
 
Commercial versus Consumer Plasma PDF Print E-mail

Why Would You Select Commercial Grade Over Consumer Plasma?

You've undoubtedly seen plasma TV's in various commercial applications like airports, banks, and sports bars. And you've seen plasma TV's at your neighbor's house, in commercials, and at the store. Have you ever wondered about the differences between the units in commercial use, and those that are marketed for household use?

We used to install consumer plasmas only, until one unique experience changed my mind. I found out that a vice president in one large plasma 3rd party logistics company installed commercial grade plasma in his own home. This guy had access to every brand and type of plasma television; why did he choose commercial grade televisions?

So I started looking into this phenomenon. I knew that commercial grade plasmas were not available in stores and I knew they often had funny video connectors called BNC used in commercial applications. I knew that to connect them, I had to buy these BNC-to-RCA adaptors for $4.99 at the local electronics part retailer. Well if you need 6 connectors, that was $30 for what I was sure cost about tiny_mce_marker.24 to make. And that was the extent of my knowledge.

As I researched more about the differences between commercial grade and consumer plasma, I gradually fell in love with the benefits found in the commercial alternative. Since many of those exploring the plasma option don't even consider commercial grade (mostly because they aren't exposed to it as a possibility) I've summarized 5 of the main benefits below. I hope you find this information useful. I sure did...now I recommend commercial grade plasmas in most of my installations!

Commercial Units Don't Come With Stuff You Don't Need

When you're installing a completely clean-looking home theater system, you're almost certainly looking forward to the well-concealed surround sound in-wall speakers. Why would you settle for anything less than the high performance acoustics that come with audiophile quality front, rear, and center channel speakers? Those little "afterthoughts" that are attached to the sides or bottom of the consumer plasma sets will hardly get the job done, and all they'll really do is take up space. On commercial grade plasma sets, the speakers are optional. Without them, you have a nice narrow bezel which allows for a larger TV in space limited applications like in an existing cabinet designed for a 4:3 television. When you're trying to fit a 16:9 widescreen into that space, you need every inch you can get. Here's a nice comparison stat: the typical 42" consumer model is about the same dimensions as a 50" commercial grade plasma.

And what are you going to do with the standard definition tuner that comes packaged in your consumer plasma? You're not exactly going to screw your 200 lines of resolution basic cable signal into a new high definition widescreen TV. You'll be using some kind of high def cable or satellite receiver. Including that standard definition tuner simply makes the consumer models thicker. Some of the commercial units are only 3.8 inches thick, with a very discrete 1.5" bezel around the edges. Oh yeah, and forget cable cards; it sounds good until you learn that many cable companies do not activate them, that you lose your cable guide, pay per view, and on demand programming along with DVR capabilities.

Commercial Models Simply Look Better Installed

Think about it...how does a manufacturer draw your attention to their consumer plasma product in a big box retailer with 100 models on display? They employ a dazzling array of bezel colors, materials, and even multi-color backlighting. The focus of commercial plasmas is to keep the picture itself as the most prominent feature. They maintain a sleek look, with a narrow bezel and matte black border. Trust me, they look much nicer than a gaudy consumer model displayed over your fireplace or in a cabinet.

Commercial Shows a Better Picture

Shopping for a consumer plasma entails countless hours of sorting through various propaganda. But how much of it contains useful stats to compare between different models? Whether or not the manufacturers admit it, a flat panel television is a glorified computer monitor. And while a PC monitor seems a lot less glamorous, that type of device has published specifications like resolution, brightness, contrast ratio, refresh rate, etc. The top rated commercial plasmas boast WXGA 1366x768 resolution, over 1 billion colors, 1,300 cd/m2 brightness, 10,000:1 contrast ratio, 6ms refresh rate, etc.

Commercial Lasts Longer and Comes with the Best Warranty

The best commercial grade plasmas are rated with a half life of 60,000 hours; or 27 years at 6 hrs/day of viewing. The half life is basically how long it takes until the millions of lamps in a plasma TV start to measurable lose their brightness. How do they do this? Designed for endurance and longevity, the commercial grade plasmas have silent thermostatically controlled cooling fans that reduce operating temperature under continuous use conditions; thereby extending semi-conductor life. Commercial models typical have higher retail prices their consumer counterparts, but thousands of hours of worry-free operation are worth it.

Typically the commercial manufacturers back up their published estimated lifetime with a warranty that exceeds consumer models. For example, the Samsung models that we install most frequently come with a 2 year warranty. And the most special part of it is that this is an on-site, not just parts-and-labor, warranty. Imagine the time and effort it would take you to uninstall your TV, load it into your car (if it even fits), and cart it over to the service center. Then repeat the process when you pick it up after a couple weeks with no TV set! Samsung shows up at your house and fixes most problems right on the spot.

The Cost of Commercial Models is Lower

No, you don't have to reread what I've written above. I did say that retail price is higher on commercial plasma TV's vs. comparable consumer models. But here's a little retail secret for you...the cost is actually lower! Authorized resellers, whether on the internet or at your nearest mall, are limited in the way we advertise pricing on our products. If we want to sell brand name products and keep the manufacturer's warranty intact for you the consumer, we adhere to a MAP agreement (minimum advertised price). We can not advertise price is if it is below the minimum threshold. The main reason manufacturers do this is so that little guys like us can't undercut their bread-and-butter big box retailers, though they refer to it as "ensuring the brand integrity". There's no way a large retailer can match our pricing, with all their overhead to cover real estate, elaborate store displays, vast amounts of inventory, and legions of [helpful] sales people.

Another benefit that the larger retailers have is big volume discounts which help them stay competitive on CONSUMER plasma televisions. But those guys don't sell COMMERCIAL grade. The volume discounts available to smaller discount retailers, like DIGITAINMENT, for commercial grade televisions are much more competitive. And we're able to pass that savings on to you; we just can't advertise it in print, on TV, or through the internet. But we can talk about pricing freely during a personal on-site consultation, or in an individually designed quote for you. I think you'll be very surprised!

 

 
Internet Pricing--Beware PDF Print E-mail

Internet Shopping: Buyer Beware!

If you're reading this article through your web browser, then you're probably aware of how useful the internet can be in researching just about any topic. There is a wealth of both opinionated and unbiased informance out there, just waiting for you to stumble on it. How did the word "google" become a household name? Because they do such a great job at indexing subject matter and suggesting the best, most intuitive search results to you.

Personally, in the realm of home theater, I consider the internet to be the perfect place for finding objective details about various products. For example, if you're comparing two different brands or models of television against each other, you can most likely dig up consistent metrics that are available for both (like "brightness", "contrast ratio", or "refresh rate").

However the internet is NOT as good for harvesting personal opinions about the home theater products that you're considering. When you read an author's online opinion, you rarely know who the statements are coming from. Is it a college kid who just bought their first TV? Are they just someone who likes talking to anyone who will listen? Has the same guy written reviews on everything from blenders to wool socks to toothpaste? When I mention things like the 400 plasma televisions DIGITAINMENT has installed over the years, or the variety of products we've researched and tested, I'm trying to do what the other internet sites can't...Make you feel comfortable in reading a qualified opinion. Just remember to take the abundance of subjective statements out there with a grain of salt. Rather than being victimized by the propogation of urban myths through internet lore, just schedule a consultation with us. We'll help you distinguish fact from fiction in designing your home theater dream.

The last thing that people tend to use the internet for is pricing research. This is potentially the most dangerous use of the information superhighway in this day and age. I say this because when you use the web for pricing, you aren't just influenced in your purchase decisions...you are actually spending thousands of dollars. It's one thing to read the opinion of some unknown author. But it's a whole different story when you make a large purchase and realize later that you may have been slightly or completely misled.

Recently, I came across a great example of how a smart person could be easily tricked by online retailers. You can imagine the type of consumer we normally work with at DIGITAINMENT. They are usually a home owner, with pride in entertaining guests and enjoying their personal media experience. Successful in life by most measures, you wouldn't expect a customer of ours to be taken by any kind of cheap scam or suspicious business. So imagine my surprise when a wary and inquisitive potential customer had reviewed the quote we gave her, compared it to the best internet pricing she could find, and discovered that we couldn't claim the lowest prices out there!

I couldn't believe it. I mean, she found the same commercial grade plasma TV for hundreds of dollars less than the price I'd quoted. I was embarrassed and...well...more than a little confused as to how this company could muster up such a bargain. That same night, I spent some time checking out the web site she referred me to. I'm not going to mention the URL here, but I'd be happy to share it with you over the phone or in person. As you might guess, I found several important details that this internet retailer played down, or even omitted.

Hopefully you'll find it useful that I've listed those details here. Whether or not you're shopping with DIGITAINMENT, you should use this information to browse the web with a more discerning eye, and make a more educated and confident home theater investment.

 

DIGITAINMENTInternet Web Site
Price of the
television itself
$504 higher
(Gosh that pains me to say!)
$504 lower
(I guess they take a loss on
the TV, then make it up elsewhere)
Shipping charge $245 lower
(We deliver for FREE)
$245 higher
Wall mount bracket $150 lower $150 higher
(They had to make their
money back somehow!)
Shipping charge for
the wall mount bracket
$52 lower
(Again, free delivery)
$52 higher
4M component
video cable
$82 lower $82 higher
(Again, making back some margin)
Tax $17 lower $17 higher
2 year warranty $169 lower
(Only authorized retailers can
pass on the manufacturer's warranty)
$169 higher
(And get this: their warranty requires
you to SEND the TV to them!)
Installation $200 lower $200 higher
(And I shudder to think what
you get for the price)
Bottom line $411 lower $411 higher

So in the end, I had the satisfaction of unveiling the whole story to my customer in an apples-to-apples comparison. They sure don't make it easy to see the extra charges and missing parts with internet offers. So that's why I encourage you to browse the web for information but remember...buyer beware (or at least be prepared)!

 
Cabinet Design PDF Print E-mail

Cabinet Design

 

COMING SOON!

 
TV Mounting Methods PDF Print E-mail

Flat Panel Mounting Systems

 
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