Digitainment Warranty

 Any Digitainment customer that buys their equipment and pays to have Digitainment install that equipment and pays their balance in full, receives a limited lifetime customer service labor warranty, under normal use, for as long as they own the residence.  Replacement equipment that is purchased from Digitainment will be reinstalled at no additional labor cost other than special remote control programming.
 
For example, all Preference speakers Digitainment sells carry a manufacturer’s limited lifetime warranty, so if they fail under normal use, the manufacturer would replace the speakers free of charge and Digitainment would remove and reinstall the new speakers no charge.
 
If a customer has a problem with a TV Digitainment sold and installed that is under warranty, we will handle the warranty issue for the customer and take down TV and send in for repair and re-hang afterward.  If it fails after the warranty, (2 years typically on Panasonic ) Digitainment will remove and reinstall another TV purchased through Digitainment with no labor charge.
 
If a customer has a problem with a piece of equipment we sold and installed, we will try to resolve by phone.  If working together, the issue cannot be resolved by phone, we will schedule a “free” customer service call with one of our technicians to resolve the issue.  Customer service times are determined by Digitainment and are prioritized based on the nature of the issue. 
 
Most issues involve cleaning personnel knocking off emitters on devices and we will cover this cost the first time, but after that you may be charged.
 
The second most common issue is cable box or satellite related, and those can usually be determined over the phone.
 
Most issues are handled within 2-3 business days.
 
We are a referral business and a system that doesn’t work, doesn’t generate referrals!